After-Sale Support

We support customers at all phases of a sale — before, during, and after. The first two are already evident. We should say more to you about the third. A brief statement follows. For more details and valuable advice, see ...buying a DAW etc.

If you run into problems after you buy, and the product's documentation can't help you (you do read manuals, however pathetic, and any online help, don't you?), we can usually either provide the answer you need, or (since we don't know everything!) we'll refer you to the best resource. Often the most effective help is the manufacturers', whose resources and expertise exceed ours. Experienced customers in this industry, once they've used up their own expertise, usually go straight to manufacturers with difficulties; they develop their own relationships and avenues there. If you wish, we'll tell you how best to proceed — which way to turn, and who to talk to. And if a manufacturer's response to you is inappropriate, tell us. we're good at getting them to behave as they should!

Re DAWs, we can help you with after-sale setup, training, troubleshooting, testing, liaison with manufacturers' tech support and repair staffs, etc. We can perform those services either at Parsons or — if you are nearby — at your facility. We'll charge you our established rate plus expenses. Typical expenses include travel (i.e., mileage, tolls, parking, lodging, etc.), and shipping & mailing.